Help Center

How Can We Help?

Find quick answers for common questions about your account, purchases, permissions, and offline preparedness.

Open the app

Use the Open App button below to return to Today, your learning paths, Journey, and Offline Vault.

Account and progress

Many features work without an account. Sign in when you want eligible progress backed up and available across devices.

Subscriptions

Manage or cancel an iOS subscription in your Apple ID subscription settings. Use Restore Purchases in Companion+ when an active purchase is not showing.

Voice and location

Both are optional. Change microphone, speech, and location preferences in the app’s Settings or your device settings.

Offline lessons

Save supported lessons before losing service, then open them from the Offline Vault. Some live search and Companion features still require a connection.

Safety

For urgent danger, contact local emergency services. Follow official alerts and qualified professionals rather than relying on the app alone.

Contact

Contact Support

Send us a message and we'll get back to you as soon as possible. For purchase help, include your device type and plan — but never send passwords, full payment details, or private keys.

Please do not send passwords, payment card numbers, Apple ID credentials, exact home addresses, or private keys in a support message.
Privacy Policy Terms of Use Offline Vault Restore Purchases